Terms of Service

1. Acceptance of these terms

By accessing the website, sending a message through the contact form or arranging a bench visit, you confirm that you have read these terms and that you accept them in full. If you are acting on behalf of another person, you confirm that you have the authority to accept these terms on that person behalf and to bind that person to them.

If you are under the age of majority in your place of residence, you may use the bench only with the involvement of a parent or guardian who accepts these terms on your behalf. The bench is designed for adult clients, and we may ask for identification where we think it is necessary to confirm who is present.

These terms apply together with our Privacy Policy, which explains how we handle personal information. Where there is any inconsistency between these terms and the Privacy Policy on a matter of data protection, the Privacy Policy will take precedence.

2. Definitions

In these terms, the Company means United Medical Therapy Center Limited, and the bench means the therapy room and the six services delivered there. The website means the pages served at ouyuedigital.lat. The developer means OuYueDigital. A client means a person who arranges or receives a bench visit.

The six services means the Moxa Round Desk, the Cupping Log Rounds, the Meridian Chart Weeks, the Stretch Table Days, the Heat Lamp Sessions and the Salve Restock Evenings, each as described on the services page. The bench book means the combined record of round notes, cupping logs, meridian charts, table notes and salve records kept for each client.

References to writing include email and any other durable form of message. References to a day mean a calendar day in Hong Kong time. Headings are included for convenience only and do not affect the meaning of these terms.

3. Use of the website

The website is provided so that you can learn about the bench, read the services and contact us. You may read the pages, print them for your own reference and use the contact form to send a message. You may not use the website in any way that is unlawful, that harms the website or its visitors, or that interferes with its normal operation.

You agree not to attempt to gain unauthorised access to any part of the website, not to introduce malicious code, not to scrape the site in a way that burdens our hosting, and not to copy substantial parts of the content for use on another site without our written agreement. We may restrict or block access where we believe that these rules are being broken.

The website is provided as it is. We try to keep it accurate and available, but we cannot promise that every page will always be up to date or that the site will never be interrupted. We may change, pause or withdraw any part of the website at any time without notice.

4. The bench services

The bench offers six services that together make up the working week of the therapy room. Each service is described on the services page, and the description there forms part of these terms. The bench is a therapy practice built around warmth, movement and careful record keeping, and it is not a hospital, a pharmacy or a booking platform.

The bench does not diagnose medical conditions and does not provide medical treatment in the clinical sense. It offers supportive therapy services, and it works alongside, not in place of, care from a qualified medical professional. If you have a medical condition, please speak with your doctor before booking a visit and tell us about any advice you have received.

We may adjust a service to suit the person on the bench, and we may recommend a different service from the one you first asked about. If we think that a service is not suitable for you, we may decline to provide it and suggest an alternative. This is done for your safety, and it is not a reflection on you.

5. Bookings and scheduling

Bench visits are arranged by contact through email, telephone or the contact form. A visit is confirmed only when we reply to confirm the date and time. A message that you send, or an automatic reply that you receive, is not by itself a confirmation of a booking.

Because the bench runs six distinct services across the week, the day on which you visit affects which service takes the lead. We will suggest a day that suits the service you need, and we will tell you what to expect when you arrive. Where a service needs particular preparation, such as a restocked salve shelf, we will make sure that the bench is ready before your visit.

We keep the number of visits per day small so that each one gets the full attention of the bench. This means that popular days can fill quickly. If your preferred day is not available, we will offer the nearest alternative and explain how the services are distributed across the week.

6. Attendance and lateness

Please arrive a few minutes before the time you have agreed so that the first conversation is unhurried. The bench follows a fixed sequence, and a late start can mean that one of the services has to be shortened. If you expect to be late, please call +19188900942 as soon as you can so that we can decide how best to adjust the visit.

If you arrive after the agreed time, we will do what we can to complete your visit, but we may need to shorten a later part of the sequence so that the person booked after you is not kept waiting. Where a delay is substantial, we may need to move your visit to another day.

If you do not arrive and do not contact us, the bench will wait for a short period and then close the slot. Repeated non attendance may lead us to ask for confirmation before holding future slots. We would much rather that you tell us than simply stay away.

7. Health, consent and suitability

Before your first visit, and whenever your circumstances change, please tell us about any health condition, medication, injury, pregnancy or recent surgery that could affect how you respond to warmth, cupping or stretching. This information helps us to keep you safe and to choose the right service for the day.

You give consent to each service when you decide to receive it, and you may withdraw that consent at any point during a visit. If you feel discomfort, dizziness or any other unusual sensation, please tell us immediately so that the service can be stopped or adjusted. Your comfort and safety always come before the completion of a planned round.

The bench notes are used to keep your care consistent from visit to visit. By visiting the bench, you agree that these notes may be kept and used for that purpose, as described in the Privacy Policy. If you do not wish for a particular piece of information to be recorded, please tell us before it is written down.

8. Fees and payment

The fee for each service is confirmed when your visit is arranged. We will tell you the amount in advance so that there are no surprises. Fees may differ between services because each one takes a different amount of time and uses different supplies.

Payment is due at the close of the visit unless we have agreed otherwise in writing. We accept the payment methods that we confirm to you when you book. If a payment is not made when due, we may ask for it before arranging a further visit. We keep a simple record of the amount and the date so that our accounts stay accurate.

We may change our fees from time to time to reflect the cost of supplies and the time each service takes. When we change a fee, we will tell you before your next visit, and the change will not apply to a visit that you have already confirmed at the old fee.

9. Cancellations and refunds

If you need to cancel or move a visit, please let us know as early as you can so that the slot can be offered to someone else. We confirm the notice period that applies to your visit when you book. Where notice is given in good time, we will move your visit without charge or refund any amount that you have already paid.

Where a cancellation is made at short notice, we may not be able to fill the slot, and we may retain part of a prepaid amount to cover the time that was held for you. We will always explain any such retention before it is applied, and we will never retain more than the fee for the visit that was missed.

If we need to cancel a visit, we will tell you as soon as we can and offer an alternative date. If no suitable date can be found, you will receive a full refund of any amount that you have paid for that visit. We do not profit from a cancellation that we make ourselves.

10. Client conduct on the premises

The bench room is a quiet place, and we ask that you help us keep it that way. Please treat the room, the bench and the supplies with care, and please follow the directions that we give during a visit. Mobile phones should be set to silent while a service is in progress.

We do not tolerate abusive, threatening or discriminatory behaviour towards our staff or towards other clients. If such behaviour occurs, we may end the visit and ask the person to leave, and we may decline to accept future bookings. This protects the calm of the room and the safety of everyone in it.

The bench room is part of a larger premises, and the rules of that premises also apply. Please be considerate in shared areas such as the lift and the corridor, and please do not disturb other businesses while you are in the building.

11. Property and personal belongings

Please bring only what you need to a visit. You are responsible for your own personal belongings, and we cannot accept liability for items that are lost, damaged or stolen while you are at the bench. If you think you have left something behind, call us promptly and we will check the room.

The supplies on the bench, including the moxa rolls, the cups, the heat lamp and the salve jars, belong to the Company and are used under our supervision. Please do not move or handle them unless you have been asked to do so. This keeps the bench orderly and the supplies safe.

Any items that are left behind and not claimed within a reasonable period may be disposed of in accordance with our usual practice. Where an item clearly belongs to a named client, we will try to contact that client before disposing of it.

12. Records and confidentiality

We keep the bench book so that your care stays consistent from one visit to the next. The book contains the round notes, the cupping log, the meridian chart marks, the table notes and the salve records for your visits. It is kept confidential and is available only to the people who deliver your care and to the staff who maintain the records system.

We will not disclose your records to anyone else without your consent, except where the law requires it or where it is necessary to protect safety. The Privacy Policy explains this in more detail, including how long records are kept and how you can ask to see your own.

You agree that the information you give us is accurate to the best of your knowledge. If something changes, please tell us so that the records stay correct. Accurate records are the foundation of the careful, steady care that the bench is built to provide.

13. Intellectual property

The text, layout, design and graphics of this website belong to the Company or are used with permission. The bench name, the six service names and the descriptive material on the website are part of the Company identity and are protected by the relevant laws.

You may read and print the pages for your own personal use, but you may not copy, reproduce, republish or distribute the content for commercial purposes without our written agreement. If you would like to quote a short passage, please ask first and credit the Company clearly.

The developer OuYueDigital retains ownership of the code and technical tools that it has created to operate the website, while granting the Company a licence to use them. Nothing in these terms gives you any ownership of the website or of the underlying code.

14. Limitation of liability

We take great care in delivering the bench services, but we cannot promise a particular outcome. Therapy is a personal matter, and how a person responds to warmth, cupping or stretching will vary. We do not guarantee that a service will relieve a particular symptom, and we do not make medical claims about the results of the bench.

To the extent permitted by law, the Company is not liable for any indirect or consequential loss arising from your use of the website or the bench, including lost profits, lost opportunities or loss of reputation. Where liability cannot be excluded by law, it is limited to the amount that you paid for the visit in connection with which the loss arose.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot lawfully be limited. Some jurisdictions do not allow certain exclusions, and in those places the exclusions in these terms apply only to the extent that the law allows.

15. Indemnity

You agree to indemnify the Company against any loss, damage, claim or cost that arises from your misuse of the website, your breach of these terms or your failure to give us accurate information about your health where that failure causes harm. This indemnity applies only to the extent that the loss is caused by your own conduct.

The indemnity does not apply where the loss is caused by our own negligence or by something outside your control. It is intended to protect the Company from the consequences of a deliberate or careless breach, not to shift responsibility for our own mistakes onto you.

16. Events beyond our control

We are not responsible for a failure or delay in providing a service that is caused by an event beyond our reasonable control. Such events may include severe weather, a typhoon signal, a public health emergency, a failure of building services, a power cut or an industrial action.

Where such an event affects a visit, we will contact you as soon as we can and offer an alternative date. If no alternative is possible, we will refund any amount that you have paid for the affected visit. We will always do what we can to keep the bench running, but safety and the safety of the building come first.

17. Suspension and termination

We may suspend or end your access to the website or decline to accept a booking if you break these terms, if your conduct threatens the safety of the bench or if we have a good reason to believe that our relationship cannot continue safely. We will tell you the reason where we can do so without creating further risk.

You may stop using the website and the bench at any time. If you end your relationship with the bench, we will keep your records only for as long as the Privacy Policy and our legal obligations require, and then we will destroy them securely.

Ending the relationship does not affect any rights or obligations that arose before it ended, including the obligation to pay for visits already provided and the ongoing protection of your records for the required period.

18. Complaints and disputes

If you are unhappy with any part of the service, please tell us as soon as you can. Most concerns can be resolved quickly through a short conversation, and we would much rather hear from you directly than discover a problem long after it happened.

Please send a written complaint to digital@ouyuedigital.lat or call +19188900942. We will acknowledge your complaint promptly and aim to give a full response within a reasonable period. If we need more information to understand the concern, we will ask for it.

We will do our best to resolve every complaint fairly. If a dispute cannot be resolved through discussion, the parties will try to settle it through a neutral process before taking it further. Nothing in this section prevents either party from seeking urgent relief from a court where that is necessary.

19. Governing law

These terms are governed by the law of Hong Kong, and the courts of Hong Kong have jurisdiction over any dispute that arises from them. Both parties agree to submit to that jurisdiction, although we remain open to resolving concerns through discussion wherever possible.

If any part of these terms is found to be invalid or unenforceable, that part will be treated as removed and the rest of the terms will continue to apply. The removal of one part does not affect the validity of the other parts.

Our failure to enforce a right under these terms does not mean that we have given up that right. We may still enforce it later if we decide that this is appropriate.

20. Changes to these terms

We may update these terms from time to time to reflect changes in the bench, the website or the law. When we do, we will update the effective date and the last reviewed date at the top of the page. If a change is significant, we will take reasonable steps to tell clients who are likely to be affected.

The terms that apply to a visit are the terms in force on the date that the visit was confirmed, unless a change is required by law, in which case the change will apply to all visits after it takes effect. We encourage you to check this page now and then.

21. Contact details

If you have any question about these terms, please contact the Company using the details below. We will explain how a term applies to your visit and, where possible, suggest the simplest way forward.

United Medical Therapy Center Limited
Rm 1310A 13/F Well Fung Industrial Centre, 68 Ta Chuen Ping Street, Kwai Chung, Hong Kong (HK)
Email: digital@ouyuedigital.lat
Telephone: +19188900942

Website maintenance and the supporting tools are provided by the developer OuYueDigital on behalf of the Company. Please address questions about these terms directly to the Company using the details above.