Privacy Policy

1. Who we are

United Medical Therapy Center Limited is a company registered and operating in Hong Kong. The Company runs a therapy bench in Kwai Chung and also provides computer systems design and related professional services, including computer integrated systems design. The same team that maintains our systems documentation also maintains the bench records described in this policy, and both are governed by the standards set out here.

For the purposes of data protection, the Company is the controller of the personal information described in this policy. That means the Company decides why the information is collected and how it is used. The developer OuYueDigital is engaged to build and maintain the website and the simple tools that support the bench, and it processes information only on the instructions of the Company.

Our registered and operating address is Rm 1310A 13/F Well Fung Industrial Centre, 68 Ta Chuen Ping Street, Kwai Chung, Hong Kong (HK). Our primary contact address for privacy matters is digital@ouyuedigital.lat, and our telephone number is +19188900942. These details are repeated at the end of this policy so you can always find them.

2. Scope of this policy

This policy covers personal information collected through the website, through enquiry forms, through email and telephone contact, and through the delivery of bench visits in person. It also covers the therapy records that are kept as part of running the bench, including the moxa round desk log, the cupping log rounds, the meridian chart weeks and the salve restock notes.

This policy does not cover information that other organisations collect independently of us. If you reach us through a third party platform, that platform will have its own privacy policy, and we encourage you to read it. This policy also does not cover information about our own staff in their capacity as employees, which is handled under separate internal policies.

By using the website or visiting the bench, you acknowledge that you have had the opportunity to read this policy. If you do not agree with how we handle information, please do not use the website, and please speak with us before booking a visit so that we can address your concern directly.

3. Information we collect

We collect only the information that is needed to run the bench, to answer your enquiries and to keep the operation of the business orderly. The kinds of information we collect fall into a few broad groups.

Information you give us

When you use the contact form, write to us by email or speak to us by telephone, you may give us your name, your email address, your telephone number, the subject of your message and the content of your message. When you visit the bench, you may give us information about how your body feels, what you would like the bench to help with, and any notes from previous care that you choose to share.

Information created during a bench visit

During a visit we create our own notes. These include the cupping log, the position and hold time of each cup, the meridian chart marks for the week, the stretch table notes, the heat lamp timing and the salve used on the day. These notes are written by hand or entered into the bench book, and they are kept together so that each visit can be read in the context of the ones before it.

Information collected automatically

When you visit the website, our hosting provider may record routine technical information such as the type of browser you use, the pages you view and the date and time of your visit. This information is used only to keep the site working reliably and to understand, in a general way, which pages are useful. We do not use it to identify individual visitors, and we do not sell it.

Information about your payment

Where a visit involves a payment, we record the amount and the date so that our accounts stay accurate. We do not store full payment card numbers. Where a payment is taken through a banking or payment provider, that provider handles the card details under its own security standards.

4. Bench records and therapy notes

The bench is built on careful records, and those records contain personal information. The cupping log notes where each cup was placed, how long it was held and how the skin responded. The meridian chart marks where warmth sat and where tension held across a week. The stretch table notes record which movements opened well and which needed more time. The salve restock notes record which blend was used so that each client card remains accurate.

These notes are kept because they make the care safer and more consistent. Without them, every visit would begin from a blank page, and a client would have to repeat information that the bench already knows. The notes are written in plain language and are limited to what is needed for the bench to do its work well.

Bench records are stored in the therapy room and are available only to the people who deliver bench care and to the small number of staff who maintain the records system. They are not published, sold or shared with third parties except as described in this policy or as required by law. If you would like to see the record of your own visits, you may ask, and we will arrange a convenient time to go through it with you.

Sensitive information such as details of health belongs in a special category under many privacy laws. We treat bench notes with the extra care that sensitive information deserves. We collect only what the bench needs, we limit access carefully and we delete records when they are no longer needed, subject to the retention rules described later in this policy.

5. How we use information

We use the information we collect for a small number of clearly defined purposes. The first is to respond to your enquiries and to arrange and deliver bench visits. Without your name, contact details and the notes from earlier visits, we could not schedule the bench or keep your care consistent from week to week.

The second purpose is to keep the bench running smoothly. The moxa round desk log, the cupping log rounds, the meridian chart weeks and the salve restock notes are all operational records. They are used to prepare the rounds, to set the cups, to chart each week and to keep the salve shelf full. Each of these purposes depends on accurate records tied to individual visits.

The third purpose is to keep our accounts and business records in order. We may use limited information, such as the date and amount of a visit, to prepare invoices and to meet our accounting and legal obligations. This use is kept to the minimum needed and is handled with the same care as the rest of our records.

The fourth purpose is to improve the website and the bench. We may look at general website usage information to see which pages are useful and which are not, and we may review the bench notes in an aggregated, non identifying way to understand how the services are working over time. This review never involves selling information or turning it into advertising.

We do not use your information for automated decision making that would have a significant effect on you. We do not build detailed profiles of clients for advertising, and we do not pass bench notes to data brokers or any similar business.

6. The basis for processing

Privacy laws usually require a lawful basis for handling personal information, and we want to be clear about which basis applies to each situation. When you contact us to ask a question or to arrange a visit, we rely on our legitimate interest in answering you and on the steps needed to prepare a service you have requested.

When we keep bench notes and therapy records, we rely on your consent and on the legitimate interest of the practice in providing safe, consistent care. You give that consent when you decide to visit the bench and to have your notes recorded, and you may withdraw it at any time by speaking with us. Withdrawing consent will not affect visits already completed, but it may limit what we can offer in future.

When we keep accounting and business records, we rely on our legal obligations and on our legitimate interest in running an orderly business. When we look at general website usage, we rely on our legitimate interest in keeping the site working and in making sensible improvements. We always balance our interests against your rights and we use the least intrusive method available.

7. Cookies and similar technologies

This website is deliberately simple. It does not use advertising cookies, tracking pixels or third party analytics that follow you across other sites. It may use a small number of functional browser features, such as remembering whether a menu was left open, so that the site behaves predictably from one page to the next.

Our hosting provider may set a strictly necessary cookie to keep the site secure and to distribute traffic. These cookies do not identify you as an individual and are not used to build a profile. If we ever introduce a cookie that is not strictly necessary, we will update this policy and, where the law requires it, ask for your consent before setting it.

You can control cookies through the settings of your browser. Blocking all cookies may affect how some parts of the website behave, but it will not stop you from reading the pages or from contacting us by email or telephone.

8. How we share information

We do not sell personal information. We do not rent it and we do not trade it. We share it only in the limited circumstances set out in this section, and only to the extent needed for the purpose at hand.

We may share information with our own staff and with the people who deliver bench care, because they need it to prepare the round desk, to set the cups and to keep the chart. Access is limited to those who need it for their work and who are bound by confidentiality.

We may share information with service providers who help us run the business, such as our website host, our email provider and our accountant. These providers act on our instructions and are not permitted to use the information for their own purposes. We choose providers carefully and review their security practices.

We may disclose information where we are required to do so by law, by a court order or by a regulator with authority over us. We may also disclose information where it is necessary to protect the safety of a client or of our staff, or to establish or defend a legal claim. Where the law allows, we will tell you about such a disclosure.

If the business is ever reorganised, merged or sold, information may be transferred to the successor as part of that transaction. In that case the successor will be bound by this policy or by a policy that offers at least the same protections, and we will tell you before any transfer takes effect.

9. Service providers and processors

A small number of outside providers support the business. Our website host stores the pages of this site and serves them to visitors. Our email provider carries messages between you and the bench. Our accountant keeps the financial records that the law requires. Our developer OuYueDigital builds and maintains the website and the simple tools that support the bench.

Each of these providers is a processor, meaning that it handles information only on our written instructions. We ask each provider to keep information confidential, to protect it with appropriate security measures and to return or delete it when the relationship ends. We review these arrangements from time to time to make sure they remain adequate.

We do not allow a provider to use client information for its own marketing, and we do not allow a provider to combine our information with information from other sources. If a provider is ever replaced, we take steps to make sure information is transferred securely and that the old provider deletes what it no longer needs.

10. International transfers

The bench operates in Hong Kong, and most information is handled within Hong Kong. Some of our service providers, however, may store data on servers located in other countries. Where information is transferred outside Hong Kong, we take steps to make sure it continues to receive a level of protection that is comparable to the protection it had here.

These steps may include using a provider that maintains recognised security certifications, relying on contractual protections that bind the provider to handle data securely, and limiting the amount of information that leaves Hong Kong in the first place. We do not transfer bench notes internationally unless it is necessary to support the records system.

If you would like to know more about how a particular transfer is protected, please contact us and we will explain the arrangements in place for the relevant provider.

11. How long we keep information

We keep personal information only for as long as it is needed for the purpose for which it was collected. Enquiries that do not lead to a visit are usually kept for a short period so that we can follow up, and are then deleted. Information that is needed to arrange a visit is kept so that the bench can deliver the care and keep the records consistent.

Bench notes and therapy records are kept for as long as the client continues to visit the bench, and for a reasonable period afterwards so that returning clients can pick up where they left off and so that we can meet any legal obligation to keep records. When that period ends, the records are securely deleted or destroyed.

Accounting and business records are kept for the period required by Hong Kong law and by good practice, after which they are deleted. Website usage information is kept only for a short time and is then discarded. We review our retention periods every year and shorten them where we can.

12. How we protect information

We take the protection of personal information seriously. The bench room is secured, and paper records are kept in a locked place when the room is not in use. Access to the records system is limited to the people who need it, and each person uses their own credentials rather than a shared login.

Data held on our systems is protected with appropriate technical measures, including access controls, routine updates and backups. We follow the same habits at the bench that we follow in our systems work: we keep records tidy, we keep them in one place and we do not leave them exposed. When records are destroyed, we destroy them securely so that they cannot be reconstructed.

No method of storage or transmission is completely secure, and we cannot promise that a breach will never occur. What we can promise is that we have taken reasonable steps to reduce the risk, that we review those steps regularly, and that we will act quickly if something goes wrong. If a breach affects your information and the law requires us to tell you, we will do so without undue delay.

13. Your rights and choices

Depending on where you live, you may have a number of rights over your personal information. These commonly include the right to be told what information we hold about you, the right to ask for a copy, the right to ask us to correct anything that is wrong and the right to ask us to delete information that we no longer need.

You may also have the right to object to certain uses of your information, to ask us to restrict how it is used, to withdraw consent where consent is the basis for the use and, in some cases, to receive your information in a portable format. If automated decision making ever applies, you would also have the right to ask for human review, although we do not currently use automated decision making that affects clients in this way.

To exercise any of these rights, write to digital@ouyuedigital.lat or call +19188900942. We will ask you to confirm your identity so that we do not disclose information to the wrong person, and then we will respond within the period required by law. There is normally no charge for exercising your rights, though we may charge a reasonable fee for repeated or excessive requests.

If you are not satisfied with our response, you have the right to complain to the relevant privacy regulator in your jurisdiction. We would, however, welcome the chance to put things right first, so please contact us before escalating a concern.

14. Privacy for Children

The bench is designed for adult clients, and the website is not directed at children. We do not knowingly collect personal information from children without the consent of a parent or guardian. If a child is brought to the bench as part of a family visit, any information recorded is kept to the minimum needed and is handled in the same careful way as any other sensitive record.

If you believe that a child has provided information to us without appropriate consent, please contact us and we will investigate promptly. If we find that such information has been collected, we will delete it unless we are required by law to keep it.

15. Marketing and communications

We do not send marketing messages to people who have not asked to receive them. If you contact us to arrange a visit, we may reply to your enquiry, but we will not add you to a mailing list unless you ask us to. If we ever send a newsletter or a seasonal note, it will include a clear way to stop receiving it.

Where you have agreed to receive updates, you may withdraw that agreement at any time by using the unsubscribe link in the message or by writing to us. We will act on your request promptly, and we will keep a small record of the request so that we do not accidentally contact you again.

16. Third party sites and links

Our website may contain links to other websites that we do not control. These links are provided for convenience, and they do not imply that we endorse the content of those sites. When you follow a link to another website, that website will have its own privacy policy, and we are not responsible for how it handles your information.

We encourage you to read the privacy policy of any website you visit before sharing personal information with it. If you reach us through a social platform or a directory, please remember that the platform may collect information about you independently, and that its practices are governed by its own policy rather than by this one.

17. Changes to this policy

We review this policy from time to time so that it continues to reflect how the bench actually works. When we make a change, we update the effective date and the last reviewed date at the top of the page. If a change is significant, we will take reasonable steps to tell clients who are likely to be affected, either by a notice on the website or by a direct message.

We encourage you to check this page now and then so that you know how your information is being handled. Continuing to use the website or the bench after a change takes effect means that you accept the updated policy. If you do not agree with a change, you may contact us to discuss it or stop using the bench.

18. How to contact us

If you have any question about this policy, or if you would like to exercise a right described above, please contact us. We would much rather hear from you early than discover a problem later.

United Medical Therapy Center Limited
Rm 1310A 13/F Well Fung Industrial Centre, 68 Ta Chuen Ping Street, Kwai Chung, Hong Kong (HK)
Email: digital@ouyuedigital.lat
Telephone: +19188900942

Website work and the supporting tools are maintained by the developer OuYueDigital on behalf of the Company. Please address privacy enquiries directly to the Company using the details above so that they are handled promptly.